Houston Mayor Annise Parker and the 311 Department announced today that there is a new 311 Smartphone app ready to take your service requests for stuff, like garbage container issues, traffic signal maintenance, water line break, dead animals, etc. My favorite in SW Houston will be the Road Maintenance one since I’ve driven through some kidney-busters recently.
Prior to 311’s transformation, the 311 Call Center provided telephone Service Request and information service 18 hours a day, seven days a week. Due to budget-required layoffs in FY2012, 311 had to stop offering service on the weekends. As of August 15, 2012, 311 Help & Info launched 24 hour a day, seven day a week service. Additionally, 311 installed a labor model that more closely matches the demands of Houstonians. Furthermore, the service extension was implemented at an operating cost to the City of $600,000 less per year than the former 311 Call Center model.
In addition to expanded call-center hours and the new Smartphone app, 311’s redesigned website,www.Houston311.org, enables Houstonians to easily submit a request for service online. For example, the 311 website only received 2,144 “hits” in January 2011. In January 2013, following its redesign, the website received more than 13,485 “hits.” Over the past week, 311 has also launched a new interactive mapping tool that allows Houstonians to track the progress of their request and view other requests in the area.